An Honor Delayed
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Call went straight to voicemail and she was so disgusted she didn't bother leaving one. Suspect many more are having the problem, but if the caller doesn't leave voicemail, they don't know about it. She also said that she had texted me when she left work. Sure enough, a few minutes after she arrive, the messages from the bank and from her arrived. The one from the bank was more delayed, maybe an hour. Of course, the timestamp on both was when I received them, not when they were sent. Wonder if ATT has any cheap plans?
Had been very happy with TMO for years, but a phone you can't rely isn't worth it. Occurred to me that this must be some sort of routing issue. The wife sometimes gets a message that I am out of the calling area before the call goes to voicemail.
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Perhaps, the network is trying to route the call to another network and can't find me, even though I'm sitting at the house. My daughter had a number that had belonged to another family. Her Walgreens prescription account kept showing a previous owners name. Walgreens put her number in and the other family showed up, even though she had the number for a couple of years. No one seemed to be able to do anything about it. Eventually switched to TMO. No idea how that could start causing problems over the past months, but TMO support doesn't have any better suggestions.
Don't know if many are still watching this thread or if they have left TMO as I am considering, but what is the history of the numbers that have been acting up?
Same issue here but already for about a year. Callers get directly into VM. If they leave a message it mostly shows within a few minutes but no missed call displayed. Contacted tech support a couple of times and was recommended to do a factory reset and to get a newer phone if this does not work. I am using a Galaxy S5 which I am replacing with an S9 due to these issues. Talked last week to a colleague of mine who is using a 2 year old iPhone and he has the same issues.
So the problem does not seem to be related to certain phone models or only older phones.
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Support has been attentive, but they are out of ideas. The problem has been reported in all brands of phones, even an iPhone recently. They wanted me to swap sims with my old Windows phone that I barely use and so haven't experienced the problem, but it would have been a real pain, esp. Since my daily driver Honor 6x is much faster than my old flagship Lumia The Honor's camera ain't very good, but it is speedy.
Anyways, have thought from early on it was a network issue. Since it's intermittent, it's probably hard ot diagnose. Hate to leave as support has been good on TMO, but a phone that's not reliable isn't worth much. No improvement here and it can have bad consequences. Friday was sitting in my chair and got a call from a lawyer I help out. She complained of trying to call several times previously. Clients were sitting in her office to sign paperwork I had prepared and a question came up. Looked at my voicemail and sure enough, there were two voicemails from within the previous hour.
After we spoke, I called her back a couple of times to make sure there weren't any more missed calls. Seriously need to look into another carrier. More problems this afternoon.
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Couldn't find my phone tho I knew it was somewhere in the house. Used my wife's phone to call it, but it would not ring. Went to voicemail. Eventually found it otherwise. The phone did not show any of the 3 calls that went to voicemail. Will try the FCC. Same issue here. There are times when my wife calls me but i dont receive the call.
She would then tell me she had called me several times but my phone does not show missed calls from her. I missed an important anticipated call today. The phone didn't ring, no missed call even though I patiently waited beside the phone. The caller had left a message and I came to know about it an hour later only after I emailed them. I called T mobil's customer service and they mentioned changing the settings on their end so I won't miss call in future but I'm skeptical based on above responses.
Just chiming to say that our family is experiencing the same problem. All 3 of us are on the same plan, but only I am experiencing the issue. I'm having the exact symptoms described in this thread. My phone reports that it's on the network just fine, but sometimes the calls go straight to voicemail or the texts arrive very late.
I can get the phone "back online" by sending a text. Usually the first attempt to send the text fails, and then when I retry the send, my text goes, and then I receive all the texts I had been missing. However, the phone remains in that state for varying periods of time, anywhere from around 2 to 6 hours. Otherwise, I would receive delayed texts and fail to receive calls.
I have not tried leaving 4G on or disconnecting 4G to determine if it fixes the issue. I conclude that the phone reconnects to the network in some way from performing these actions. I have been experiencing this issue today all day. Multiple people called my wife to see why i was not answering the phone nor replying back to texts.
I restarted the phone multiple times, removed the sim, reinserted sim, restarted the phone and the issue continues. I call myself from my landline and i am not able to receive the call.
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I went to the T-mobile site, had to reset my password to get in, and texted myself a temp password to test. It was 10 minutes before it came in and i received the message 6 times.
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Same password - same timestamp. I powered down phone, inserted sim into a different phone that i have and although I could make calls, i still could not receive calls on a totally different phone. No text messages either. Working for almost 30 years in telecom, i am now certain this is not a phone issue and feel pretty confident that this is a network issue. It cant be my account because all other phones in the account work properly.
T-Mobile, can you advise if there is a network issue or if there is an existing ticket open to your network engineers? I've been having the same problems for a while now. I first noticed it around March and the problem has followed me over from two different Tmobile devices. Many people that I know who have Tmobile have been having the same problems. I called the Tech Center but they were unable to give me a definitive solution other than buying a new Tmobile phone as a possible solution.
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It still happens seemingly at random. I haven't had any major problems with Tmobile since I switched to them from Verizon, but not knowing whether someone is calling you is a major deal breaker. After many years with Tmobile, I am about ready to give Verizon another try. Same problems continue here. Wife told me this afternoon she tried to call me twice from a few miles away and it told her I was out of the calling area. Of course, I was sitting at home like usual. That's a variation on going straight to voicemail.